Last updated: September 24, 2026
This Privacy Policy explains what information Ultra3DSpace (“we,” “us,” or “our”) collects through this website, why we collect it, and how we use it.
Information We Collect
Account & Order Information
If you create an account or place an order through our shop, we collect the information needed to process it, such as your name, email address, billing and shipping address, phone number, and order details (items purchased, quantities, and order history). This information is collected and stored through our website’s WooCommerce store platform.
Quote Request Information
If you submit a custom 3D printing quote request, we collect the information you provide in the form, including your name, email address, phone number, project type, project description, desired size, quantity, material preference, any additional notes, and any files you choose to upload (such as photos or 3D model files). This information is used to review your request, prepare a quote, and communicate with you about your project. Uploaded files are stored securely and are only accessible to authorized Ultra3DSpace staff — they are not published on the website or added to any public media library.
Wishlist
If you are logged into an account, items you add to your wishlist are saved to your account so they are available the next time you visit. If you are not logged in, your wishlist is saved locally in your own browser only and is not sent to or stored on our servers.
Contact Information
If you contact us by email, our contact page, or WhatsApp, we collect the information you provide in that message, such as your name, contact details, and the content of your message, so we can respond to you.
Cookies & Session Data
Like most WooCommerce-powered stores, our website uses cookies that are necessary for core functionality — for example, to keep items in your cart, remember your session during checkout, and keep you logged into your account. We do not currently use advertising, analytics, or tracking cookies.
How We Use Your Information
- Process and fulfill orders, including ready-made products and custom 3D-printed projects
- Prepare and send quotes for custom project requests
- Communicate with you about your order, quote request, or inquiry
- Provide account features, such as order history and wishlist
- Maintain the security and proper functioning of our website
Payment Processing
When checkout payment processing is active on our website, payments will be handled by a third-party payment processor, and Ultra3DSpace will not store your full card details. As of the date of this policy, live payment processing has not yet been activated on this site; this section will be updated to name the specific payment provider(s) we use once checkout payment is enabled.
How We Share Your Information
We do not sell your personal information. We share information only as necessary to run our business, such as:
- With shipping carriers, to deliver your order
- With a payment processor, once live payment processing is enabled, to complete your transaction
- With our website hosting and software providers, who store data on our behalf
- When required by law, or to protect the rights, property, or safety of Ultra3DSpace or others
We do not currently use third-party advertising, analytics, or marketing/social media tracking tools on this website.
Data Retention
We keep your information for as long as needed to fulfill the purposes described in this policy — for example, to process your order or quote request, provide customer support, and meet our accounting, tax, and legal recordkeeping obligations.
Your Choices & Rights
You can review and update your account information at any time by logging into My Account. You may also contact us to request access to, correction of, or deletion of the personal information we hold about you. Some information may need to be retained for legitimate business, accounting, or legal purposes even after a deletion request.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical measures to help protect the information we collect, including storing quote request files outside of public access. No method of storing or transmitting data online can be guaranteed 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time, for example as our website, services, or the tools we use change. The “Last updated” date at the top of this page reflects the most recent revision.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at ultra3dspace@gmail.com or via WhatsApp.