Last updated: September 24, 2026
Overview
We want you to be happy with your order. This policy explains how returns, refunds, and replacements work for orders placed with Ultra3DSpace.
Standard (Ready-Made) Products
Eligible ready-made products may be returned within 30 days of delivery. To qualify, the item must be unused and in its original condition.
Change-of-Mind Returns
We accept change-of-mind returns on eligible standard products. For change-of-mind returns, the cost of return shipping is deducted from your refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or if we sent you the wrong item, contact us and we will arrange a replacement at no additional cost to you.
Custom 3D-Printed Products
Because custom 3D-printed items are made specifically for you, they are not eligible for change-of-mind returns.
If a custom item arrives damaged or defective, or was produced incorrectly on our end, you may request a replacement. Contact us with your order details and, where possible, photos of the issue, and we will review your request.
How to Start a Return
To start a return, or to report a damaged, defective, or incorrect item, contact us at ultra3dspace@gmail.com or via WhatsApp with your order number and a description of the issue. We will confirm the next steps with you directly.
Refunds
Once your return is received and your request is approved, your refund is issued to your original payment method. The time it takes for a refund to post to your account depends on your payment provider or bank.
Questions
If you have any questions about a return, refund, or replacement, contact us at ultra3dspace@gmail.com or via WhatsApp.